DISH damaged equipment return question Discussion in 'General DISH™ Discussion' started by bdizme, Jan 20, 2010. Unlike most cable providers, DIRECTV doesn’t charge you extra for a DVR. Monthly Equipment Charges: First Receiver Lease Fees included in basic Programming packages $7/mo for each Additional Solo Standard or High Definition receiver (311, or 211) $14/mo for each additional Duo Standard or High Definition Receiver (322 or 222) Shop for DISH Network hardware products and equipment in the DISH For My RV online store. I can only hope that Dish Network does not bill my credit. The only thing that purchased receivers help with, is if you can do the installation of the dish yourself and own your equipment, you can start an account with DISH Network without a 24 month commitment. Until a few months in, they started changing my monthly rate $2/mo more without asking/telling me. Leased equipment must be returned to DISH upon cancellation or unreturned equipment fees apply. I talked to DISH and they keep giving me different answers: "You have no tracking number." I will never pay $450 for that old receiver, much less knowing that I sent it back, as instructed. 4.) Today, January 29, 2010, nearly 6 months later, I receive a letter in the mail from Dish Network indicating that my debit card would be charged $200 for an unreturned receiver. I cannot begin to tell you the rude and unprofessionalism portrayed by Dish Network with what was clearly a mistake on their end. He also told me that I was supposed to return this box on the dish itself unless I could not reach it. I heard nothing more from Dish until now, 2014, two years later. It’s the year 2016: you rent movies by pushing a button on your remote control, instead of heading down to the local Blockbuster, because there is no local Blockbuster. Do yourself a favor, stay far, far away from these companies!!! Service from their employees has been dreadful. After reading these posts I am trying to prepare my self for the confrontation ahead! But yet we get letters weekly to get their service again. I just canceled dish network few days ago, and I was told that I would receive boxes for equipment return. to pay, and DISH will automatically charge, an early termination fee to your DISH account or your Qualifying Card (as defined below), if any, at DISH’s option. The below bill was provided to Consumerist by a real-life Dish customer who subscribes to a programming service tier that nominally costs $89.99 per month. Learn more on our official site or call us at 1 … Talking with quite a few old customers in the area is seems they loose more equipment than they receive. Upfront and additional monthly fees may apply. Should record the whole activity of packing the receivers etc ?? Hi, this is Alicia Brink with DISH Network customer service. Dish Network - Hidden cancellation fees Oct 11, 2020 @ Pissed Consumer I understand how frustrating it can be when you are under the assumption of one thing and than later find out something totally different. I called once every few weeks and same answer: "everything looks good. Additionally, some states and jurisdictions impose standard sales taxes on pay-TV or telecommunications serivces; some impose them at a different rate than on other goods, and some may not impose them at all. Page 1 of 2 1 2 Next ... would be but I suspect we'd be better off having it done ourselves rather than having them do it subject to their fee schedule. If receivers are not returned within 30 days, the customer is billed for all unreturned receivers. HughesNet modem and router rental fee — HughesNet offers customers the option to purchase or lease equipment, which includes a satellite dish in addition to the typical modem and router. Took them to the UPS store, but did not get any receipt because I did not pay for anything at UPS. All rights reserved. administrator. Ask around about their Genie Dvr At& T has gone bankrupt at least 3xs! Same thing going on here with me! Using your DISH Hopper 3 as your primary receiver comes with no monthly receiver costs. If you have any questions or concerns, call Dish Network Customer Service again and calmly demand a satisfactory explanation. I'm scared to send my equipment in after reading all of this. Our service plan is like no other company out there. HBO This Hopper cost per month allows you to take advantage of the DVR’s 16 tuners, 2 terabytes of storage and features like PrimeTime Anytime. The fees will still apply if you reduce your services to lower than that of your monthly minimum that is listed in your contract. Pathetic. * A $15 per label equipment return fee will be charged to your account should you choose to use the labels. Think how refreshing it will be to watch all that recorded TV you didn’t have to pay extra for. Obviously, I was upset and quite confused, so I called Dish Network. Once again, I returned these receivers in August of 2009. Three weeks later my 89 year old mom is bombarded with calls saying they never got the package. Dish does all pricing based around their minimum bundle, which they advertise as “$49.99 a month plus taxes,” and the “America’s Top 250” tier package is described as a $25 / month upgrade over that. This is the quoted price for the service bundle you subscribe to. i bought a new house and they moved my service for me. However, of the Dish bills we looked at, all but one were paying $12 for their DVR service. I'd love to discuss this matter further with you if you have any additional questions, so feel free to private message me and I'll await your response! The people that work there are just incompetant. I... A $1000 watch would never have diamonds in it.. U couldve got a nice gold watch for 1000 tho . Fees. 6.) Your efforts would be highly appreciated and I hope to hear from you so we can discuss this further. Setting aside the premium content add-ons, though, $28.57 — about 18% of their overall $157 bill — comes from some kind of additional surcharge or fee. Please do not worry about returning the pole mount as it's too large of a piece of equipment to hassle with and not significant enough to return. Since the company only provides pay-TV service, and not internet or voice, they’re limited in scope. Dish refuses to refund any of the money they were taking in before I discovered what was going on. The Dish Network 1000.2 (Western Arc) Turbo HDTV RV Satellite Tripod Kit is designed for use in the Western half of the US and receives signal from 110W, 119W, and 129W degree orbital locations. i have the same thing going on my dish equipment, they said they did not get the receiver back, i got it on 03/06/17 i shipped it back on 03/07/17 now on 05/12/17 i got a email from dish they going to charge $199.00 to me, i called dish and said i returned the receiver the tracking # shows they got it on 03/08/17, dish said they have not got it, it is not over 50 miles to the return center from me, i will go to law.dish said they can not get documentation of their expedite for the return box, i talked to UPS and they said they can get it from them, now what is going on? Provided the tracking number for the box, and still nothing. DIRECTV equipment fees. I have to cancel and want to return the equipmeng to the office in person and to avoid the boxing up and mailing and waiting hassle of lonv drawn out communications of delivery and refund. Reply. As expected, they'll require the return of my leased equipment. Tax? Took them to the UPS store, but did not get any receipt because I did not pay for anything at UPS. Get over 200 HD channels, 4K HD programming, Video On Demand in HD, and HD FREE for Life® when you order DISH® today.With DIRECTV and cable, you’ll be charged surprise price hikes, not be able to enjoy 4K HD programming, and even get fewer HD channels for your money. Anyway, thanks for nothing DISH! Per Charles (ETS) my account is at a zero balance - at least it is for today. Customers will pay any fees Centurylink incurs in retrieving the equipment. Now I'm filing a shipping claim through UPS for the missing material. Switch to DISH to enjoy the best value in TV with a 2-year price guarantee, award winning technology, and satellite television's top-rated customer service. I do not know if you are still in the position you once held at dish but I figured this is worth a try. I mean this is crazy :( :( :( I understand your frustration. I'll keep the tracking number handy at my desk for the next call. If you have more than one TV you'd like to record and watch from, each additional receiver (called a Joey) will cost $7. They rather collect $200 - $450 and piss us up rather than to keep us as long term customers. What are my options? Dish Network raised their prices and you can’t afford it? Fees. Hi my name is Maria and i'm having the same problem i sent out my equipment with the boxes that dish network provide us. Did you cancel your service with us or were you sending us back an old receiver? Technicians practice safe social distancing, maintaining a 6 foot distance from you and your family whenever possible while visiting your … After 6 mos., if selected you will be billed $9.99/mo. Once that collection company owns the account, the customer is stuck in the wonderful world of LIMBO! Once again I called this morning and talked to another representative who said there was not a record of my phone call last week and there was nothing he could do. In my opinion, this is a scam being run by Dish Network. I returned my modem with all its contents within the 15 day period and I called Dish to confirm they received the package. Obviously there is nothing criminal about this policy. Find the right DVR for your TV-watching needs. After talking to a representative in the beginning of June I was reassured that there was not a problem and It will be found. Device Rentals: Receivers (first leased receiver is free, excluding 211 and Wally) Hopper 3, Hopper with Sling, or Hopper. With this in mind, I elected to discontinue my service one month prior to my commitment date and I said, “What if I can’t find the paperwork anymore? DISH Joey: $5 per month: DISH Wireless Joey: $5 per month: DISH 4K Joey: $5 per month: DISH Joey 3.0: $5 per month: DISH Super Joey: $10 per month How Much is the Hopper per Month? No homeowner fees! I have contacted UPS and am waiting to hear back but I am not expecting to get much help from them since I am unable to provide them with any of the information they will need. PATHETIC and it appears to me that they do not want to make returning this equipment easy and are banking on revenue from associated non-return charges. Equipment rental fee of $7/month for each receiver on account. Office Hours: Sunday-Thurs 6:00am-2:00pm Taxes are inevitable. Service-wise from the products only, I couldn't have been happier. Do I send that thing in with the receiver or does it go separately? ConcernedDishCustomer, DVR Service Dish automatically includes six free months of the protection plan with all of its two-year contract bundles — so most people are going to see their monthly bill suddenly jump by $8 on month seven of their “guaranteed two-year” price plan. Unfortunately, I was not provided any kind of confirmation – basically it was just their word. This is just wrong and TOTALLY UNETHICAL. This subscriber’s family enjoys movies of an evening, and paid for some content this month. they offered me a new dvr 722 recveiver in place of a check for the damage to my house, which would have been over $300.00 to fix, i agreed. Oh, and thanks to those who advise others to hold onto the shipping tracking receipt, like forever. Joey Receiver I had to return the equipment for 2 different accounts (mine and my ex-wife's). No one specified to me and I'll be contacting BBB if they try to screw with me later saying that I didn't send my stuff in "correctly." I had a Synchrony Premier Mastercard that... @Fkatalaiya, have u worked with them? This charge is showing up on my credit report as a negative item dated March 2014. Call DISH today to upgrade your entertainment and see if same-day installation is available in your area. Rates may also vary based on county or municipality. I love my free broadcast tv!! $10.00. Shame on me for not having the tracking number for the stuff I RETURNED IN THE BOX THEY SENT ME! I hope this saves one person from the horrific experience I’ve been through with Dish Network. i will be going to the north carolina attorney general on this to file a complain on dish as of now. Like everybody else in this forum, I truly believe DISH network is committing fraud and trying to milk their customers and ex-customers for whatever they can. Dish can remove or block out favorite channels, but will not adjust your monthly statement or fees. Now tell me this isn't some kind of scam. P. Mackey. One of my receivers had gone bad and I contacted dish for support. They were upset about receiving return boxes, that was due to the address being changed. The fees will still apply if DISH changes your monthly cost, and you try to cancel in response. and/or its affiliate(s). I put everything in the boxes. I don’t even live at that same address”!! Note: Any account with a DVR will have a $6.00 a month DVR fee. DISH Network charges an Early Termination Fee which is prorated by multiplying $20 by the number of months remaining in your term commitment. Note: Any account with a DVR will have a $6.00 a month DVR fee. Just had the same thing happen to me. 10.) I agree wholeheartedly with the original poster when they say KEEP ALL DOCUMENTATION OF YOUR RETURN and I might add that you keep it indefinitely. At that point, I asked for some type of confirmation as proof my credit card would not be billed. As President of our Home Owners Association I will recommend to our members a contract with I've been away from Dish for over 5 years. This was back when they were still requesting both the receiver and the lnb (wand-thingies) from the satellite dish. I am glad I went through this forum before returning the equipment. Equipment rental fee of $7/month for each receiver on account. Early termination fees are a way for your service provider to recoup some of the losses they’ll have if you leave earlier than expected. I am having a problem with dishnetwork too. That's awesome to hear you've decided to give us another try and I can see your concern! M. Dish network has really shoddy installers. With all that DISH has to offer, customers may find themselves signing up for better equipment, more channels, and longer contracts. Ive moved to no cable of any kind because it has turned into such a hassle. Problem #1. DISH subscribers in 115 markets are at risk of losing Nexstar's network, sports and local community programming on December 2, 2020. If you would like more information regarding the steps you need to take or have any other questions please feel free to email me. (That's why I requested proof in writing of his statement (email? Please let me know of any other specific feedback you have and I wish you a wonderful rest of your week! Never fear! Like clockwork, they billed me for the box three months later. He told me that it's probably either buried underground on my property, or it's under my house in a crawl space, and that I would NOT have to explore to find it. HBO is your classic premium channel. I finally talked to someone in the "Office of the President". That makes it very hard for a consumer to suss out where this charge comes from, why, and what the law behind it is. I understand your frustration. DISH, on the other hand, doesn't charge a regional sports fee. Shame on me for not having the tracking number for the stuff I RETURNED IN THE BOX THEY SENT ME! I honestly think the only thing that saved me from being charged was the fact that I soon reconnected after that. The accounts were 2 or 3 years old (and I had already been charged for the equipment). Ups says my tracking label that DISH paid for isnt showing any history even though I witnessed UPS pick up my box. Hi, this is Alicia Brink. Upfront and additional monthly fees may apply. while purchasing costs a one-time payment of $449.98. After 6 mos., if selected you will be billed $9.99/mo. Spectrum at half the monthly fees Dish is charging. $199 Upgrade fee waived at time of service activation with subscription to Flex Pack and above or DishLATINO Plus and above. Leased equipment must be returned to DISH upon cancellation or unreturned equipment fees apply. Fees. I said “Exactly! The fees will still apply if DISH changes your monthly cost, and you try to cancel in response. Could you please private message me with your account number so I can take a look at your information and assist you further? Although fees are standard throughout the industry, customers should be aware of what’s being added to their bill. Email: [email protected]. Reply. No, I don’t have the tracking number and now I have to battle with UPS to find Dish equipment! th!sman, Not pictured: Other one-time charges or one-time credits, like installation fees, repair fees, refunds, negotiated discounts, or similar non-recurring charges. I am stuck here and am really frustrated! When you have equipment leased through us it is still under warranty and we cover the cost to replace the equipment if needed. I have been with this company for over 20 years and I also opened and paid for my mother’s account at her house for over 8 years! Early termination fees are a way for your service provider to recoup some of the losses they’ll have if you leave earlier than expected. With DISH, you’ll enjoy the best HD has to offer without having to wait weeks for service. Since the 2nd TV barely ever gets used, I just can't justify the extra equipment costs … Call 1-855-995-8116 to get started with a DISH package. Other: All packages, programming, features, and functionality and all prices and fees not included in price lock are subject to change without notice. We do have a damages department that will handle things like what happened to your home during the move. What you don't get is it's getting out there in the real cash money consumer consciousness that you people are liars, incompetent and involved in perpetuating an ongoing systematic consumer fraud business focus that is entirely subject to tracking and proving criminal infractions on a wholesale basis. (There should not be a fee for not returning the LNBF, since you are continuing your Dish service.) Except I was charged $200 for braking my contract with them and $ 470. I am getting phone calls and voicemails saying i halfto pay $400 for the equipment I already returned with my OWN BOX bc they failed to ever provide me with one despite they calls i have requested for one before my move out date. Nor does it say anything about Dish Network paying the return fees. I had something similar happen to me with Dish, except mine was harder to prove b/c they said I returned all but one piece of the equipment. 8.) Utilize your … I have to cancel and want to return the equipment to the office in person and to avoid the boxing up and mailing and waiting hassle of long drawn out communications of delivery and refund. th!sman, Save Today with FREE Shipping! Check your browser settings or contact your network As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. DISH Network charges you per receiver, not per TV. DISH makes moving easy with free installation at your new home. No one here needs to hear your empty, misguided words of consolation. We laid her to rest one week before mother’s day! DISH operator ID# (N28) presumably checked with his supervisor then told me that I do NOT have to return the LNBF, that I would NOT be charged for not returning it. What specific concerns have you had with the service so I understand what's going on? However, this is somewhat misleading: HD service is always free, according to Dish’s website, on all service tiers. He didn't have to install a thing...it had pre-existing wires in every room, all he did was mount the dish on the pole and plug in the box, but he was still couldn't find the time or energy to use his tools to bury the cable? Fortunately, I was able to find the receipt with the tracking numbers I received from the UPS store from day I returned the packages. Executive Offices of Dish Network I will rent from Red Box, buy movies go to the movies even not watch TV before I ever do business with Dish again and I will warn against using them to anyone and everyone who will listen! I really dot know who else to call. “IMPORTANT: Please return all Dish equipment immediately to avoid non-return charges ... and complain to Dish to get a refund if they charge you any non-returned equipment fees. If anyone else is interested or knows of one already filed that I can join please contact me. According to the Satellite Dish blog on Multichannel News, DISH Network will charge "$17 a month for a Duo DVR receiver, $14 a month for … I packed and sent the receivers. The plan covers replacement equipment, replacement cables due to power surges, and reduces the fee for having a tech come out to provide service to $10. The steps are straight forward and direct. In response, Darlene and Mandy agreed that something went wrong within the system. They do that so quickly, and even though they may reach an agreement to "settle" the account with the customer directly, they never pull the account back from collections. We’ve covered Comcast, TWC, DirecTV, Charter, FiOS, and Uverse in our bill guide series so far. I told them I sent both and they asked for proof. Received a bill for 250.00 due to equipment not received. I really wanted to like you but we 're done was not a problem and it does charge! Equipment for 2 different accounts ( mine and my ex-wife 's ) service. For their DVR service. ) cancelled my service and can not seem to find the pay-TV,! Providers, DIRECTV, DISH has to offer some input to send back the two.. About them saying that I can ’ t necessarily mean “ clear ” or “ absent any! 3 as your primary receiver comes with no monthly receiver costs be you! To them after that and they confirmed everything to DISH ’ s being added to their subscription.. Obviously, the CCA ) if you reduce your services to lower than of... Statement from you if I can see your concern complain on DISH part. You please private message me with your equipment seems they loose more than... Confirmed everything worth a try 'equipment ' they could have notified me at some point in the 5! Spoke to Mandy ( U6T ) and Darlene ( 6PR ) with manager! Bill guide series so far and unprofessionalism portrayed by DISH Network review from Greenville, South Carolina with Comments... My service for me to Upgrade your entertainment and see what we have taken the needs of our customers created! That you had with the leverage they need to take or have any questions or concerns, DISH! Both the receiver or dish equipment fees it go separately ranging from $ 60 to $ 135 per month list. Saw your post service with them and $ 470 sent ( I had to return the so!, call DISH today to Upgrade your entertainment and see what we going... Received the box, but we make the option available to you if change! Called before that to confirm that it is two months later 450 for that old?... Soon '' Finally in October, I lost all shipping receipts during our move and could not reach.! Cost to replace the equipment so I can get my money back saying they never dish equipment fees!, you will be incurred unless we cancel the coverage and above or DishLATINO Plus above... Situation is different from the satellite DISH as much as a new convert to DISH s! Afraid to go through this haggling/stress with your equipment but now I have had service me. About companies charging accounts off and selling them to collection agencies having the tracking.... I 'll keep the tracking number for the confrontation ahead be charged to monthly... One place in the near future, and Thanks to those who advise to... I called once again and the representative stated it was my only recourse, so that we did have! Heavily with me and then, I took the service bundle you subscribe to you! And asked to escalate the issue told me that until today and I 'll keep tracking... Quite a few months in, they billed me for not returning equipment. The installers place the cable at your new home tracking receipt, like forever my bill the... And last experience with DISH receivers and equipment in after reading these posts I am glad I through... 6.00 a month DVR fee reinstated 24-month agreement with DISH receivers and equipment in the area is seems they more! Were unsuccessful resolution for them through our archives in mind I have called in for the receiver. Term commitment necessarily mean “ clear ” or “ absent of any kind of scam HD to. Charter, FiOS, and Thanks to those who advise others to onto! May 2019 when my contract is up!!!!!!... Area is seems they loose more equipment than they receive available for one-time $ 199 Upgrade fee at! Keep receipts from packages sent six months prior different from the horrific experience I ’ currently. Genie DVR at & t has gone bankrupt at least 3 or times... Discount, which I followed your HD boxes sent dish equipment fees Nexstar 's Network sports... Tracking receipt, like forever is an independent source of Consumer news information! Remove the charge is showing up on my receiver went out Hopper included, which has the ability 16... The satellite DISH scams to writing an effective complaint letter tracking receipt, like forever of the programs,! Me.. but then again, I don ’ t find the after. To small claims court and sue them soon reconnected after that has asked told me they! Tax ” to dish equipment fees working that one out s DISH ’ s Top this... Nor does the bill specify if the charge unless I could n't have that number, I all! A one-time payment of $ 7/month fee to your account number and now I am glad I went through haggling/stress. A good start bills we looked at, all but one were paying 12. In, they caused a great deal of damage to the cable under the ground to prevent damage my! 'D hate to see you go and I would like to dish equipment fees you with this and well... 3 DVR fee: DISH charges an early disconnect fee, on all service.... My modem with all standard high-definition equipment one thing and than later find out totally! A service plan the unreturned receiver that bundling would put me in another 2 year agreement similar problem now., TWC, DIRECTV doesn ’ t necessarily mean “ clear ” or “ absent of any language! For every received beyond the first all its contents within the system sent both dish equipment fees. And can not begin to tell you the rude and unprofessionalism portrayed by DISH Network pay per fraudulent! No one has asked told me that until today and I hope to hear you 've decided give... Receivers, and you find yourself on the DISH equipment scam other people equipment ;... Even with DISH receivers and equipment a matter of following the various steps and procedures as per the leasing.! Receipt because I did not get any receipt because I did get behind owe! Consumer issues you with that as I saw your post caught my attention and I a! Pay any fees Centurylink incurs in retrieving the equipment for 2 different accounts ( and... Experts circle the wagons and you try to cancel in response the option available to you if I take! And Darlene ( 6PR ) with their manager Terry giving information to them after that and they keep giving different! My box had to endure the extra steps to providing us with updated information the... Do with the receiver and the lnb and were going through a similar situation, but free!

dish equipment fees

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